Complaints Procedure

We always aim to handle any complaint fairly, effectively and in accordance with our Complaints Handling Procedure.  In the event that you do not feel, at the conclusion of the Complaints Handling Procedure, that we have addressed your complaint to your satisfaction, if you are an individual, a very small business with fewer than ten staff and a turnover that does not exceed £2 million, charity, club or trust, you have a right to refer your complaint to the Legal Ombudsman.

The Legal Ombudsman can be contacted on their helpline, 0300 555 0333 if calling within the UK, +44 121 245 3050 if calling from overseas, via email at or in writing to their address at Legal Ombudsman, P O Box 15870, Birmingham B30  9EB.